Behavioral 2. How do you ensure that customer service standards are met? Take part in answering questions and sharing your ideas. You always have that sounding board, so youre never really alone. Question Heres another DoorDash interview question, specifically a delivery driver business case. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. I would describe everyone as tenacious. doordash strategy and operations interview doordash strategy and operations interview 27 de fevereiro de 2023 | usssa baseball tournaments 2022 Compartilhar isto But we celebrate each others successes and learn from each others challenges too. You begin the interview process by applying online or via a recruiter. But generally, we try to stick to our six- to eight-week plan. FL. We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. For example, think about the urban density of the two markets on mode of transportation. I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. 35 DoorDash Interview Questions & Answers Table of Contents Behavioral 1. Fizz Buzz is a classic interview question that apparently many experienced engineering candidates often can't solve! Additionally, submit a persuasive and personalized email to the recruiter about your application. How do you manage staffing levels to meet operational needs? Without a doubt, your resume is essential in the assessment of your application, but it is not the only factor. Currently interviewing for an S&O role on the Drive team. What strategies do you use to improve operational productivity? We're given an array of continuous numbers that should increment sequentially by 1 , which just means that we expect a sequence like: There tends to be this perception that there isn't much to software engineering other than programming. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salaries_fluid_en-CA","id": "div-AdSlot-ler57y1k", "fluid": true }, The average DoorDash salary ranges from approximately $74,339 per year for, Delivery Driver salaries - 94 salaries reported, Delivery Driver salaries - 62 salaries reported, Delivery Driver salaries - 42 salaries reported, Dasher (Driver) salaries - 29 salaries reported, Delivery Driver salaries - 19 salaries reported, Delivery Driver salaries - 14 salaries reported, Delivery Driver salaries - 12 salaries reported, Dasher (Driver) salaries - 10 salaries reported, Dasher (Driver) salaries - 6 salaries reported, Strategic Partner Manager salaries - 4 salaries reported, City Specialist salaries - 4 salaries reported, Operations Manager salaries - 3 salaries reported, Independent Contractor salaries - 3 salaries reported. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. Did not pass. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Scripting Languages vs Programming Languages Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. If this were a play, I would say we just finished act one this year. Interview questions for operations manager designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. Current TC is about $125K all-in. Insights into comp, culture, upward mobility, and WLB appreciated. The mission is exciting too; it has a lot of real world impact in making both consumer and driver lives better. The interview will last up to 30 mins. 22 17 Related Topics Its not something you generally see at bigger, established firms that are more set in their ways. Pay increases are a top concern for 2022 to attract and retain talent, Temporary employee laws: A guide to hiring contract roles, What to include in a termination letter: Template and examples, How to Manage Your Time and Prioritize Your Workload, Project Manager, (Unspecified Type / General). Important starting question: Are the operating conditions the same in both cities, and how does that impact deliveries? What are you going to do about it? DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. Order now at www.doordash.com. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. What is the most serious misstep you've taken on a project. Instead of getting paid, you'll often get options which are pretty worthless. Failure to do so will cause the interviewer to be skeptical. How do you create and maintain a safe work environment? doordash strategy and operations interview. Thought it was just me. Ask for clarification- DoorDash case studies tend to be vague to start. How do you deal with team members who aren't performing to their full potential? Over the last week, restaurant supply has decreased by 10%. Your product experience, as well as capabilities such as decision-making, estimation, and analysis, as well as marketing ability. What the interviewer will assess If you can come up with ideas in a short period of time. Everyones so collaborative and tight-knit even though were spread all across the country.. New York City Metropolitan Area Co-Founder coBlossom . Different cities mean different conditions to operate within. By having regional experts, we have people focused on making sure each side of the marketplace is growing and running smoothly. Thats invaluable. Here are some specific tips for DoorDash analytics case studies: Consider DoorDashs business model- There are three user bases: customers, merchants and Dashers (delivery drivers). This question looks at assessing how you might create a model for selecting DoorDash delivery drivers. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. . As part of the centralized Drive Ops team, the Associate Manager will have the opportunity to help define, scale, and optimize Drive's next biggest bets. It doesnt seem to make many user facing changes though! Manage all business operations to align with quality standards by overseeing the need for facilities maintenance, outside vendors and contractors, business insurances, certifications and CCA Professional Recruiting - Minneapolis Commonly, datasets for DoorDash cases will include information about delivery times, order value, tip value, driver profiles and customer accounts. But hopefully, it illustrates what direction you can take in your analysis. Top level management is very reactive DoorDash is growing fast either on . Then we do our best to bring desirable merchants on board. DoorDash analytics case studies fall into three categories: SQL Analytics- DoorDash SQL case studies ask you to investigate a business problem AND write SQL code to produce relevant metrics. My next step might be something at headquarters that would let me keep wearing different hats and tackling new challenges. The interview will be about 40 mins long. How do you cope with being overburdened or underperforming? Try addressing situational questions with real-life examples. The company is based in San Francisco, California. Im a Strategy and Ops Manager on the customer and merchant sides in the Canadian region. What are the top three traits you look for in a company? Meanwhile, theyre also figuring out how to balance the companys rapid growth across the businesss three stakeholders: merchants, customers, and Dashers. Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. Strategy & Operations Manager DoorDash Sep 2022 - Present 6 months. AZ. How do you stay organized and manage multiple projects? For a more contextualized example of how to approach analytics case studies, including a narrated coding deep dive, check out the linked video walkthrough. How will you enhance the worst customer experience after a good Instacart order placement? For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. This knowledge is important when interviewing with recruiters, hiring managers, and other employees to demonstrate how you fit with the company. How do you prioritize tasks and resources to meet deadlines? As such, we'll also assume the same use case, as it's easier to visualize. My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. What are the qualities of a good Operations Manager?Q. I invest a significant amount of my time into my team since my success is their success. Transform pay with our enterprise-grade comp platform, Automate compensation with our full-suite solution, Payscale's employer-reported salary data network, The world`s largest employee-submitted pay database, Annual survey salary data from HR industry publishers, The crowdsourced compensation data API for developers, 100% company submitted data from 2,000+ businesses, Schedule a personalized demo to feel the power of Payscale, Find salary information for similar job titles and locations, Comp Planning Business Case Pitch Deck By clicking Download Pitch Deck, you. Whats strategy&ops associate/senior associate/manager salary/total compensation at DoorDash? Free interview details posted anonymously by DoorDash interview candidates. E.g., build metrics for Product/feature X? While people are preparing to land a product management job, this is one of the most important factors they must consider. As a result of how Dashers navigate their city, you would want to adjust your thinking for the unique traffic patterns and realistic delivery ranges that impact delivery times. DD is one of the better PMd delivery apps in my opinion. Visit PayScale to research operations manager salaries by city, experience, skill, employer and more. So one challenge Strategy and Ops faces is deciding how to spend where it matters most. Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). One is delivery volume: Are we getting more orders and growing every day? The whole idea is to get to know your markets intimately, so you make each launch city home for a while. My job is a combination of analyzing data to identify specific challenges within markets, and helping build and oversee solutions. How do you manage customer relationships? Are we adding new customers and, more importantly, are those customers coming back? How do you ensure the accuracy of data and information? How much does an Operations Manager make at companies like DOORDASH in the United States? The total cash compensation may get paid differently by industry, location, and other factors. DoorDash 3.3. Here are some example insights from the given dataset: Merchant Partnerships - Identify the top merchants from the data in terms of average order value and orders per day. The interview will be conversational, with an emphasis on your current position and previous experiences. Everyone wants to contribute the strongest strategies they can to improve our overall approach. Managing Experience: If you are an Operations Manager In New York City where the buildings and restaurants are packed together tightly, Dashers may rely on bicycles or electric scooters. Interview questions for retail operations manager designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. Additionally, you should be thinking about metrics. When I wake up every day, my first consideration is how to get the highest ROI for my time; Im careful about prioritizing where to focus my attention. The organization is divided into seven regions across the U.S. and Canada. Salary.com's CompAnalyst platform offers: The chart shows total cash compensation for the DOORDASH Operations Manager in the United States, which includes base, and annual incentives can vary anywhere from $0 to $0 with an average total cash compensation of $0. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. And the operations side of the business is incredible, that's where the real exciting part is. I've seen some older posts putting it at around 110-115K cash with 50-80K equity but wasn't sure if that was still true. Im also teaching them to be leaders themselves. If you can come up with ideas in a short period of time. Have you worked with remote teams or outsourced resources? What can the timestamp components tell us about delivery efficiency? Increasing your pay as an Operations Manager is possible in different ways. The mission is exciting too; it has a lot of real world impact in making both consumer and driver lives better. I'm interviewing for the Strategy & Operations Manager role at Doordash. And the operations side of the business is incredible, that's where the real exciting part is. We have a solid playbook of best practices. Were launching new markets, were announcing new partners, were experimenting with things like catering and alcohol I love coming in every day thinking about the next big thing. Interview questions for operations manager designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. Doordash is launching delivery services in New York City and Charlotte and needs a process for selecting Dashers (delivery drivers). The Operations Manager must have and maintain a high level of skill, proficiency, and professionalism in the business and technical aspects of all above functions. . How do you ensure that all operations adhere to company policies and procedures? Memphis, TN. Senior Manager, Strategy & Operations- New Business Verticals. What strategies do you use to manage time and resources effectively? Listen as if youre wrong.. Your ability to adapt to the workplace setting. I have a case study interview with doordash. Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. . What processes do you use to evaluate customer satisfaction? Our competition spends aggressively in some markets, and while were well-funded, we cant just throw money at a problem and hope it goes away. How do you ensure the safety of personnel and equipment? The average salary for Operations Manager at companies like DOORDASH in the United States is $0 as of February 27, 2023, but the range typically falls between $0 and $0. Its one of our most successful launches so far, in large part thanks to those ideas which were now incorporating into our plans for future launches. Ive heard this repeated often: Speak as if youre right. How do you handle customer issues or concerns? Interview Questions. All Rights Reserved. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. Heres a look at a visualization from the project, showing the correlation between discount and tip amount: Finally, you want package your analysis and provide recommendations for the business. That is one approach for conducting a more in-depth evaluation of cultural fit. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. We do demographic research in each market, write up our strategy, and then implement. For example, with the timestamp data, you could determine where the longest wait time is in the delivery chain. You could identify average tip values, average order size by merchant, average customer order value, etc. You work as a PM for a food delivery app. Step-By-Step Pay Equity Analysis Guide Product Guide By clicking Download Product Guide, Do you know what your employees really want for the holidays? I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. Behavioral 3. But you definitely form bonds with your teammates. How do you ensure that all staff members are trained properly? This assignment is more of an analytical exercise to test your skills, and it's a perfect way for the organization to see how you'd approach a real-world business challenge. But its not metrics alone; were also looking at the quality of our relationships with merchants and Dashers. We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. , However, this is wrong as, _apart from the fact that both languages are used in the software development field, these two terms are v Introduction Doordash has a surprisingly strong PM team ( at least the original few folks - May have expanded and not sure if the bar now). , DoorDash pretends to be transparent and open but really, it's taking initiatives in these spaces to check a box. **Code is ubiquitous**. When a query is executed, _the CTE acts a What is React? Operators need to easily flex between both of those mindsets. If you want to stay in operations, you can move into leadership either on your team or for another side of the business. How do you stay up to date with industry trends and developments? Question Its a lot of fast-paced decision-making and immediate results, which I love. It was very analytical, and I realized I didnt want to stop there: I wanted to make strategic decisions and then see them through. Were all thirsty for new business and deeply invested in the companys success. DoorDash insights Based on 15,768 survey responses What people like Energizing work tasks Clear sense of purpose Time and location flexibility Areas for improvement Support from manager Supportive environment Fair pay for job Challenging yet engaging start up experience Operations Manager (Former Employee) - Washington, DC - April 21, 2016 I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. Practice asking clarifying questions for business problems related to DoorDash. I have a business degree and went right into consulting, which eventually got monotonous. What processes do you use to monitor operational performance? Fv 27, 2023 . With Doordash take-home assignments, you should start by asking questions. Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. Why have you chosen our company to become an Operations Manager?Q. Passed the take home test and about to do the behavioral + case interviews. When have you brought innovation or new ways of thinking into your work? Anyone work in Strategy & Operations at DoorDash? Curious to know. To ensure that you're up for the . What steps will you take to improve engagement? What strategies have you used to improve operational efficiency? 39 DoorDash Strategy And Operations Manager interview questions and 39 interview reviews. The Transportation Operations Manager is responsible for overseeing transportation operations, drivers, and a leadership team. Use the components of the question to make assumptions. Form a hypothesis. At DoorDash, were committed to broadening access to opportunity for women in advancing their careers, taking intentional steps in all aspects of our hiring, pay equity, and promotion efforts to empower equal outcomes. Describe one previous experience from your resume. For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. The lowest-paying job at DoorDash is a Merchant Experience Partner with a salary of $74,339 per year. Check out open roles or get in touch with Katie Frank, katief@doordash.com, to learn more. We think about growth in three ways: developing our core business, geographic expansion, and vertical growth. Another thing that comes to mind is a second core value: assume great intentions. We give people the benefit of the doubt, which makes every discussion more productive. Google, Go to company page Simbline.com, 2023. The assignment can be time-consuming to complete, but it is critical in determining whether you advance to the next round. Amazon, Go to company page How do you handle difficult conversations with staff or customers? To be a better fit for the role of a product manager, work on highlighting your logistics, operations, strategy, and project management skills. They must make sure that their companys operations run smoothly and effectively. They can name all the rock star Dashers and bestselling merchants. Amazon As a result, establishing interconnection and interoperability between various systems is critical. A lot of Strategy and Ops is focused on one side of the business, but we work with all three: recruiting restaurants as partners, kicking off marketing efforts to bring in customers, and running orientations for new Dashers. Describe a time when you had to make a difficult decision in an operations role. This can be used as a marketing tool to encourage Dasher sign-ups. They oversee budgets. Answering these questions, for example, would provide business insights affecting all three of these user groups. Ive tried a bunch of new ideas half of them have failed, which is a perfectly acceptable and expected outcome. Its rarely the same. This information was sourced from reviews originally posted on Glassdoor. Most of the time, your interview will begin with a review of your resume, so make sure you understand every detail in and around it. Apple, Go to company page How do you collaborate with clients, sponsors, and stakeholders? The blockchain is a specific implementation of a distributed ledger that inherits transparency by design. We do a lot of research into which restaurants will resonate most with our customer base we look through local websites to get a sense of peoples restaurant habits in each neighborhood. Chicago, IL 60654 (River North area) Hiring multiple candidates. How would we go about deciding which Dashers are assigned deliveries? There might be one operations person who stays longer, to manage the transition to the full-time team. Filter Found 39 of over 1.5K interviews Sort Popular Popular Most Recent Oldest First Easiest Most Difficult Interviews at DoorDash Experience Positive 15% Negative 77% Neutral 8% Getting an Interview Create and develop . Current TC: 150KYOE: 4 #doordash #productmanagement #interview #product, Go to company page Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together. Lots of people there are driven, friendly, and great to work with. FL. How do you handle customer complaints or disputes? What strategies do you use to ensure quality control? Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. Propose a solution. As is clear from the tasks listed above, it is quite a challenging job that includes a lot of decision-making. The following interview guide will take you through the steps of interviewing for a Product Manager role at Doordash, with guidelines and sample questions to assist you through the process. Furthermore, when you go on-site for interviews, you will be able to speak with the stakeholders. PM basics such as product understanding, analytical skills, and strategy questions, as well as a slew of technical questions, will be evaluated. In addition to our year-round efforts, weve continued our drive toward fulfilling these commitments by hosting our fourth consecutive Womens Leadership Week a week dedicated to promoting and advancing women in the workplace by creating programming focused on growth and development. What experience do you have in operations management? When you find a position that interests you, apply on the company's website. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. Describe a project that was challenging to handle and how did you manage it? When Im talking to Dashers, Im always trying to learn: Why are they dashing? My goal is to put the pieces in place for the market to scale up naturally after I move on. Share Operations Manager Interview Questions. Check out the latest DoorDash Jobs & Careers. Where are these merchants located? At Instacart, you work as a PM. Ive learned to love being wrong. Hes just hating. Interviewers want to know more about you than your skills and experience. How would you develop the AirBnB recommendation algorithm for guests? What are the average earnings of Dashers? I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. THE ROLE OF AN OPERATIONS MANAGER "The Operations Manager role is the glue that keeps a company operating efficiently and effectively and it requires an ability to take responsibility.