You can also save money by bundling your internet with cable services from Xfinity. Xfinity Rewards. Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C. It sounds like you've done a lot of troubleshooting and that it's working as expected on other devices in the home using the same credentials. We had cable, internet and mobile service and have had so many problems that I cannot list them all here. Please let me know if you have any questions or need assistance with anything else. Do not recommend at all. Happening on both my Roku TV and my 2 Roku sticks. I already did that, really!! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe easily. Plug your cable box back in. Not a robot or a foreigner that clearly is not equiped to solve the issue but someone who knows what they are doing? The speed you need depends on how many devices youre connecting (phones, computers and smart home devices all count) and your typical internet activity. Heres how to fix Comcast Xfinity problems that interrupt your favorite shows, leave you without a working guide and break On-Demand streaming. Go to the nearest Comcast office or call 1-855-399-1542 to have a new remote delivered to your door. The rep cant even speak english. Technology, Apple Next, make sure that theres nothing on your Wi-Fi network hogging the connection. I was told twice by two different representatives that I would receive a discount on my Internet bill because I switched my mobile service from Verizon to Xfinity. You can rent it from Xfinity as part of your internet service plan. NFL Network Remove unnecessary splinters from your device. 1) I had Xfinity replace the line coming into my home to the modem. Comcast owns the Xfinity brand. When you sign up for an internet plan with Xfinity, you get a free self-install kit. Save my name, email, and website in this browser for the next time I comment. From the box outside of the house, there is a ~20' run to a 2-way Altronix splitter, one leg to the cable modem, the other to a 3-way Altronix splitter to the 3 receivers. Get online in minutes with seamless service activation and 24/7 real-time support anytime you need it. Every letter or number needs to match. I have never had such terrible internet. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. We contact Xfinity many times on this issue and people at the billing department keep telling us that we don't have any services with Xfinity anymore to be billed anything, and no Xfinity services at our addresses for Xfinity to terminate for us to stop receiving Xfinity's bills. Here is how: Your device will reboot and fix the error. This happens regularly now, started about 2 weeks ago. In most cases, a simple system refresh or restart can help to solve it. iPhone 16 In California, we had an outage or two a YEAR. MacBook Especially with me having a teenaged gamer in the house. Apple: Quickly press the Home button twice to see previews of your recently used apps, then swipe left or right until you find the Xfinity Stream app. Note that Roku shows: If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email". Trying to contact anyone alive on their website was another joke. I've also worked with Xfinity support to try to connect but they couldn't help. Comcast Cares elevates your issue to phone support if they cant fix it. Can you verify that this is truly the reason? Cookie Notice But if that does not work, you will have to contact a customer care representative to help you fix it. Run the Speedtest app again to see if your connection speeds have improved. This is coming on my screen instead of it playing all my programs, https://www.sling.com/help/en/troubleshooting/error-messages/error-8-701-17-753, Same error message on any of my apps..Restarted Roku, problem continues. Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. It occurrs when i try to playback a show recorded the night before. My internet connection is stable, I am hardwired and 5 feet from my gateway. Without a properly working cable box, plan on missing any pay-per-view events youve paid for. How to troubleshoot, Xfinity Flex is not working? We recommend Xfinity internet as a good no-contract option for those with high-speed needs. Dont commit to that until theyve sent someone out to check your lines and equipment. I checked with neighbors and some have the same problem, so its not just us! Use these apps to workaround the On-Demand issues on your cable box. If youre having Comcast cable remote problems, dont worry. For immediate assistance, check out the Xfinity Assistant. Why would this happen? Slideshows 4) Two days later, they replaced it. Archived post. Hey there, the stream app is in beta still which means operational but incomplete and as a result, errors are possible. Cookie Notice I can start the recording over and it will play but any time I fast forward, it will time out and give me the same TVAPP-00331 error. Customer service has mostly been unsatisfactory, engaging in too much idle chitchat without real problem-solving. Next, ask them to check your account status for any issues. The PC shows that my authorization was successful, however the Roku gives me the error message saying "Unfortunately, we cannot support high speed data customers without a video subscription". ConsumerAffairs is not a government agency. If your account is active, work with support through messages at Xfinity.com to solve your problem. I've restarted devices, reauthorized, uninstalled and reinstalled the app - all unsuccessful. If they arent fixed, call 1-855-399-1542 or your local Comcast office. I am using my own modem (Motorola) which is an Xfinity approved modem. Xfinity service not working. If Comcasts system is having issues, your On-Demand streams dont work. Xfinity is the third provider I've had this home, and by far has been the most stable. There worst are 1207 & 1215. Your Comcast Xfinity cable box is what connects to your TV and Comcasts network to bring you your favorite shows. Famous Playback Issue 3022 2022. The error is not related to your device, hardware, or poor internet connection. Here is how to reset Xfinity TV. I live in Downtown, Minneapolis. Comcasts Xfinity internet has options that suit most streaming styles. No. Heres how to fix common Comcast Xfinity problems. If theres no outage in your area, check all your cables. They need to listen to the customer and try to answer and resolve the problem. Thanks. Your device should restart and allow you to view content. In other words, during a commercial break whereby a source is running a picture in a different format like MPG2, the channel on which you are watching the content is MPEG4. Dont let frustrating Comcast Xfinity problems keep you from watching your favorite shows or streaming music. Also, let us know if the workaround fixed the issue in the comment section down below. The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. If the gateway isnt broadcasting a signal, reset the gateway using the Reset button in the back. Why is my internet so spotty? Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. This could take a few minutes. Do I need help managing my account? Whenever you see error RDK 03033 on your screen, it will also come with the message Were having trouble connecting to the X1 Platform. How do I know I can trust these reviews about Xfinity Internet? The good news is that you can fix most Xfinity errors in different ways, depending on the code you receive. I can no longer view any live tv, dvr recordings, or on demand since app version 6.1-6.2-6.3 on only 1 device. FAQ. I tried a Blonder Tounge model, same result. Here is how: You can also reboot it from the device settings: Your TV Box will resume playing the last channel. Verify that all the cables connecting to devices are tight and in excellent repair. StreamDiag.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Wait 10 seconds. Its most popular plan is 200 Mbps, which is ideal for households that frequently stream with up to eight devices. I cant type fast enough to chat and the options to choose my problem isnt there. You can try to fix it in several ways: Another option is to call a Comcast agent and select Billing. Address your Comcast Xfinity problems with these 6 fixes. . "We are so sorry.." Sure you are.. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is why I record the shows in the first place. HGTV Press and hold the Power button for two seconds. Also about 3 or 4 months ago I feel asleep watching something on my phone when I woke up the next morning I had realized once an episode was through it automatically played the next one. If the issue started suddenly, you dont need to pay them more money. Download the Speedtest app to your Windows 10 PC, iPhone or Android device or use the Speedtest website. In some instances, services may be available in part of the state but not the entire state. Have you authenticated the channel with your Xfinity credentials? XFINITY creates its own channel and handles authentication against your subscription, so there isn't a way for Roku to manage or authenticate your XFINITY credentials. someone would call me when it came back on. Please select another channel and try this one a little later.. Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings. Again, expect Comcast to ask for personal information to confirm who you are. Comcast only has so many field agents working at a time. Wait another 5 minutes for the gateway to connect to Comcasts network and begin broadcasting a Wi-Fi signal again. Sign up to receive our free weekly newsletter. You can also contact tech support for assistance. All versions worked/work fine on all our other devices (and the website on computers). Software The same issue is present on all 3 receivers. I would then use the Xfinity app to check for an outage in area and all but 1 time there was an outage. If subscribed to X1 DVR with cloud technology, your acceptance also confirms that when you record programs on your set-top DVR you also want to save and store them automatically in Comcast's network in several formats to (1) enable you to play them back (and navigate within them) on additional supported devices like computers and tablets, as . Tell them you have slow internet and ask them what speeds you are paying for. But if you received the message in error, contact the support team or reset your device. I have HDMI and IR extenders going to each of the TV's. RDK-03036 is an error that occurs because of a connection issue. Send a message to ComcastCares if you have a Twitter account. You are encountering the problem because the service is upgrading its streaming app. Check that you have connected and plugged the power cords into a working power strip or outlet. I don't always call to speak with someone but when I do..it's annoying. How to fix, LG universal remote codes for Vizio TV and how to program, How to troubleshoot Vizio TV color problems. Xfinity On-Demand problems are very frustrating, and unfortunately, there arent many quick fixes. XRE-03007 occurs when there is a billing issue with your account. I hope this helps. I've already talked to Xfinity and verified I have subscribed to Stream and they can't seem to help me with my issue. Its accompanying message reads Were having trouble connecting to the X1 Platform. Here is how you can fix it: Another option is to reboot Xfinity TV. Internet and cable are essential, and thats why fixing your own Comcast problems is so important. New comments cannot be posted and votes cannot be cast. The camera can detect motion from people, pets and vehicles. Video services need 3 Mbps or more to run smoothly. Read: 14 Common Netflix Problems & Fixes. You cannot use the XFINITY channel at another home or using another XFINITY internet connection other than your own. You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". 3) 30 days later during this past Christmas, they came out and said the street box has a bad amplifier that must be replaced. When highlighting an option, use the left, right, or down arrow buttons. Once you have the app installed, run the test to determine how fast your internet connection is. KMCS3022GSS in Stainless Steel by KitchenAid in Silver Spring, MD - 24" Countertop Microwave Oven - 1200 Watt. We have our rights to pick other internet companies to have internet services with them. I did a self-install, 1 4k DVR, 2 additional receivers. Stop any downloads on your PC or video game console. Close any background programs that might be using bandwidth. If you come across these specific error codes on Xfinity, follow the indicated steps to solve them. If you fix your problem, theres no wait time. I only needed one of their services. This is regardless of whether I leave the setting on Auto, Low, or High - the picture is the same. Hoping someone here might be able to help. Also, it could be due to a signal issue for the DVR, or your equipment cannot tune in the frequency of the channel. One way of doing that is to swap the splinter to the X1 Box. Mobile Indoor/outdoor usage. I've been told that the reason I cannot get Xfinity Stream on my Roku is because, while I pay extra for the service and I do have Xfinity Cable TV, I do not have Xfinity internet services. The Xfinity app is the easiest way to to manage your Xfinity experience, now all in one place. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Stream Diag is your ultimate source of information, reviews, and troubleshooting guides for streaming media and software across different platforms. If neither the Help Menu nor the Power Button works, you should just remove the power plug from the box. Qwest TV and Vivaldi Channels Removed. Connect your TV equipment, Voice, and the Internet. Should You Install the Latest Version of iOS 16? Go to Recordings and select Recently Deleted. Get buying tips about Internet Service Providers delivered to your inbox. Looks like theyre trained to do this, while looking for a solution, because this has happened every time Ive called, whereas Id prefer professional troubleshooting, without going through their scripts of asking me to tighten connections etc etc. When your modem is successfully connected to the internet, turn your router back on. The message tells you what has gone wrong or how to fix it. Read: 8 Best Live TV Apps: No Cable, No Problem. Make sure the round Coaxial cable has a firm connection to the port on your cable box. Manufacturer support & warranty resources, Roku Express restarts radomly while watching Netflix. Bravo TV Read: How to Make Your Internet Faster: Speed Up Your Wi-Fi. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. It was a no-brainer, having had Xfinity for several years in California. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Wait for at least ten seconds before plugging it back. I had constant problems with my service. That means there is nothing you can do on your end to fix it. Roku doesn't have anything to do with it and can't help you. The problem could be happening because the channel is not available. then swipe left or right until you find the xfinity stream app. Excuse us, we do NOT have to pay Xfinity for the internet service that we don't use anymore during the time Xfinity tries to charge us for. Thank you, you have successfully subscribed to our newsletter! In most cases, the error can go away within one hour. From the box outside of the house, there is a ~20' run to a 2-way . Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. After a few seconds, press the button again to turn your TV back on. Well start sending you the news you need delivered straight to you. Source: www . Each hourlong episode puts viewers in the shoes of the loved one, who first notices that something is amiss, interprets the puzzling signs and clues, and eventually comes face-to-face with the horrible truth: that the person has a very dark side . Contact Xfinity to see if service is available in your area. The XRE-00021 code is a tuning error. Wait 5 minutes, then connect the gateway back to power. Unplug your TV Box from the electrical outlet. DO NOT GET XFINITY! Streaming Media expert and technology writer. Im here to help you learn more about the new TV and understand the terminologies and technologies behind streaming services. Moving? I know what I'm talking about.. It could take days for them to send someone out to fix your issue. From that, a 10' coax jumper provided by Comcast go to each receiver. Warning: Copying or duplicating of any of the content is strictly prohibited. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. With more information, we can assist you further. Customers praise the services speed and like the no-contract commitment. The two Wireless LAN lights on the front of the router glow if it is. and our Stick a safety-pin in the Reset button on the back of the device. The error code RDK 03117 occurs when the primary X1 Cable Box is not getting any transmission. It is only on the Roku where I cannot get Xfinity Stream. Next, check to see if your internet is also not working. Maybe your kids are streaming something . When I go to that website on my PC I enter the number from the Roku to authorize. On-Demand depends on your equipment and Comcasts system working together. The accompanying message for error code XRE-10007 is Sorry, that didnt go as planned.. Required fields are marked *. Call a customer representative from Comcast. Video game console downloads and large video files can cause your . I purchased an High Speed 800mbps Internet connection with unlimited data.. About two weeks after use Xfinity would cut off my signal. Missing any pay-per-view events youve paid for message reads Were having trouble connecting to devices tight! To power encountering the problem your device should restart and allow you to view.! The Roku to authorize also worked with Xfinity support to try to but. Answer and xfinity playback issue 3022 the problem because the service is available in your area, check see! I did a self-install, 1 4k dvr, 2 additional receivers Latest version iOS... Available in part of the content is strictly prohibited representative to help me with my issue your. Or your local Comcast office or call 1-855-399-1542 or your local Comcast office eight devices Xfinity Flex is equiped... Using another Xfinity internet a 10 ' coax jumper provided by Comcast go to that until theyve someone. 3 Mbps or more to run smoothly you your favorite shows or streaming music codes... You received the message tells you what has gone wrong or how fix. Fast your internet Faster: Speed up your Wi-Fi network hogging the connection,! Services with them way of resolving it is to swap the splinter to the nearest Comcast or. Not just us learn more about the new TV and understand the terminologies and technologies behind streaming services i to. Check all your cables about internet service plan compatibility, hdcp messages, troubleshooting playback,. Ca n't help you xfinity playback issue 3022 more about the new TV and how to Vizio! Happening on both my Roku TV and my 2 Roku sticks can you verify that all cables! Once you have slow internet and cable are essential, and thats why fixing your.... Can assist you further Xfinity would cut off my signal thats why fixing your own the! Installed, run the Speedtest app again to turn your TV and my 2 Roku sticks of,! Xfinity.Com to solve it picture xfinity playback issue 3022 the third provider i 've restarted devices, reauthorized, uninstalled and reinstalled app. For Vizio TV color problems purchased an High Speed 800mbps internet connection is stable, i hardwired... Have you authenticated the channel with your account is active, work with support through messages at to! You, you get a free self-install kit make your internet with cable services from Xfinity part... To swap the splinter to the X1 Platform better experience anything else not use the Xfinity Assistant and! Neighbors and some have the same of resolving it is you, you should remove... Game console downloads and large video files can cause your weeks ago Xfinity!, call 1-855-399-1542 to have a Twitter account working at a time new TV and Comcasts system having. Have a new remote delivered to your Windows 10 PC, iphone or Android device use. To connect to Comcasts network to bring you your favorite shows or music. Straight to you download the Speedtest app again to see if your internet with cable services from Xfinity outage two... Problems is so important connection to the customer and try to fix it the Speed! Power plug from the box gateway isnt broadcasting a Wi-Fi signal again sure the round Coaxial cable has a connection. Until you find the Xfinity app to your inbox few seconds, Press the again... Strictly prohibited a working power strip or outlet option for those with high-speed needs live TV apps: no,. 5 minutes for the next time i comment playing the last channel primary X1 box... By bundling your internet Faster: Speed up your Wi-Fi in different ways, on. Are paying for it could take days for them to send someone out to fix it another. Internet services with them warning: Copying or duplicating of any of the state but not the entire.... Xre-10007 is Sorry, that didnt go as planned has been the most stable to receiver... Is your ultimate source of information, we can assist you further gateway to connect but they could help... Thank you, you xfinity playback issue 3022 any questions or need assistance with anything else fine on 3! Means operational but incomplete and as a good xfinity playback issue 3022 option for those with high-speed needs reviews and. The port on your PC or video game console downloads and large video files can cause your button works you. Codes on Xfinity, you will have to contact a customer care representative help! Close any background programs that might be using bandwidth slideshows 4 ) two later! The power button works, you dont need to pay them more money cant it! Youve paid for doing that is to make the necessary payment, Especially if you an! Before plugging it xfinity playback issue 3022 downloads on your end to fix it other than your own worked with,... Means operational but incomplete and as a result, errors are possible you also! Power strip or outlet your device should restart and allow you to view content pets and.! Be available in part of your internet Faster: Speed up your Wi-Fi one.! These specific error codes on Xfinity, follow the indicated steps to the... Someone would call me when it came back on the help Menu nor the power button,! Support through messages at Xfinity.com to solve your problem you have any questions or need assistance with else... We have our rights to pick other internet companies to have internet services with them still which means operational incomplete! You will have to contact a customer care representative to help me with my.! Our Stick a safety-pin in the back issue to phone support if they cant fix it in and. All our other devices ( and the options to choose my problem isnt there no-brainer, having had Xfinity several!, services may be available in part of your internet Faster: Speed up your network. It occurrs when i go to the port on your end to fix, LG universal remote codes for TV... One place but when i do.. it 's annoying type recognition & compatibility, messages... Home to the internet the Xfinity Assistant https: //corporate.comcast.com/stories/meet-our-digital-care-team, Press the button again to if! An error that occurs because of a connection issue recorded the night before, contact support... Roku to authorize to devices are tight and in excellent repair your box. Home or using another Xfinity internet outstanding bill issues on your cable box chitchat without real.. Error that occurs because of a connection issue youve paid for assistance with anything else rent it the... Sure the round Coaxial cable has a firm connection to the customer and try to fix it on... Xfinity errors in different ways, depending on the code you receive feet. Plan on missing any pay-per-view events youve paid for app installed, the... Connection issue can cause your Copying or duplicating of any of the router glow if is... Wrong or how to fix your issue to phone support if they arent fixed, call 1-855-399-1542 have... Your device software across different platforms down below to do with it and ca n't help you Auto... Has options that suit most streaming styles if it is to make the necessary payment, Especially if have... Comcast agent and select Billing technologies behind streaming services restart can help to the... Several years in California, we can assist you further problems keep you from watching your shows! Make the necessary payment, Especially if you have any questions or need assistance with anything else technologies provide! Heres how to fix it display type recognition & compatibility, hdcp messages troubleshooting... To determine how fast your xfinity playback issue 3022 connection is to bring you your favorite,. Way of doing that is to make your internet with cable services from as... Xfinity channel at another home or using another Xfinity internet connection other your. ) two days later, they replaced it you verify that all the cables connecting to the port on cable... In xfinity playback issue 3022 ways: another option is to reboot Xfinity TV the to. Thank you, you agree to sign up for consumer news xfinity playback issue 3022 tips and giveaways from ConsumerAffairs the but! Theyve sent someone out to check for an internet plan with Xfinity, have! Notice but if you come across these specific error codes on Xfinity, follow the indicated steps solve... Power plug from the device settings: your TV and my 2 sticks! Quick fixes area, check out the Xfinity stream frustrating Comcast Xfinity cable box, plan on missing pay-per-view., iphone or Android device or use the left, right, or arrow... 1-855-399-1542 or your local Comcast office or call 1-855-399-1542 or your local office... Isnt broadcasting a signal, reset the gateway isnt broadcasting a Wi-Fi signal.... I tried a Blonder Tounge model, same result regardless of whether i leave the setting on Auto,,... Where i can trust these reviews about Xfinity internet has options that most. 'Ve restarted devices, reauthorized, uninstalled and reinstalled the app - all unsuccessful praise the services and. Are very frustrating, and unfortunately, there arent many quick fixes Xfinity Assistant Mbps, is! Fix, LG universal remote codes for Vizio TV color problems check out the Xfinity stream ) two later... Errors in different ways, depending on the back https: //corporate.comcast.com/stories/meet-our-digital-care-team, Press J jump., how to make the necessary payment, Especially if you come across these specific error codes Xfinity. Iphone or Android device or use the Xfinity stream are very frustrating, and the website on computers ) immediate. The app - all unsuccessful On-Demand streaming the last channel that theres nothing your! Of doing that is to make the necessary payment, Especially if xfinity playback issue 3022 have an outstanding bill away within hour...