Customs may hold your shipment because they require more information. DHL Hong Kong handles 10s of millions of parcels a year. With US Global Mail, our mail is always available as scans and our shipments are always prompt and accurate. But if they have exhausted all options, the only thing they can do is wait for you to contact them. The container ship may not have adequate space or equipment to safeguard your consignment. Italy. If not, please contact your shipper or online shop. In which case, the import broker should be able to provide the following: The carrier issues the Bill of Lading. And it all depends on the specific goods being shipped. Theres definitely no way for the courier company to reach both the seller and the recipient. In case your package was held because of incomplete documentation, you can provide DHL customer care with that info and they will get your package en route as soon as possible. The hold normally isn't longer than 1 week. I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. | [Comprehensive Guide] Inside. Has anyone got this status with DHL recently and if so what was the outcome? For example, U.S. Customs requires commercial documents before the importer or its import broker can file Customs entry. Whether the shortage relates to the drivers or the vehicles themselves, the outcome will be the same. In most cases, there is no need for the recipient to take any action as DHL will resolve the issue, and the package will start moving again. This change in route almost always leads to a. for the packages that are already on the truck or ship. DHL Shipment on Hold needs attention. Express courier delivered parcel and documents service for your shipping needs. Manage shipment as a guest. The shipper or online shop can start an investigation for lost items. Generally, no, you do not need to do anything. Israel. DHL Hong Kong handles 10s of millions of parcels a year. Why is my DHL shipment on hold in Hong Kong? Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. It simply means that your package is not currently moving for one of the reasons given above. How Many Stamps Do I Need? If you can afford to wait a few days, its best to just let DHL sort out the issue and have them deliver the shipment when its ready. Is there anything I need to do when I see a DHL On Hold status? No selling or trading, no trusted dealers here, just discussions. How to Contact DHL About a Shipment on Hold. A typhoon could also occur while your parcel is in transit. Thats why they hire a customs broker or what is also called the notify party.. They will not risk the safety of their drivers just to make a delivery date. This slows down the overall process as the ports get congested and customs officers find themselves under a heavy workload. If there has been an earthquake, a hurricane, or some other such natural disaster, DHL will not be able to move your shipment until it is safe to do so. DHL isnt a small shipping company but its not as big either as some other carriers. While this is beneficial to shipping companies, it causes scheduling issues. If you use DHL for domestic or international shipping, you are eligible for a 100 percent return of shipping expenses if your product is delivered late by even 60 seconds or is not correctly billed, as per the DHL Money Back Guarantee policy. How much does it cost to dismantle a pool table? No matter what option you choose, be sure to contact DHL customer service so that they are aware of the situation and can provide you with updates on the status of your shipment. Delays might be associated with local road closures, weather conditions, or strikes. Once your package has been processed, delivery is based on the service selected by the sender of your package. It is very frustrating to have your package on hold and it usually works itself out. Mexico. shipment on hold. The impact of port congestion on all enterprises profitability is one of the most significant consequences. Your shipment will be placed on hold until they are able to catch up with the backlog.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0'); Customs clearance is also a reason why DHL might put your package on hold. It might not be moving because it is held up in customs. The import broker should be capable of giving the following information in this case: Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others)if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_6',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); The carrier issues the Bill of Lading, and its a form of paperwork that verifies freight & transportation ownership. FedEx, USPS, and UPS all see their fair share of incomplete information as well. This will allow you to take delivery of the parcel at any time and on any day, whether you are at home or not. Hong Kong. You might find this issue dragging on for many working days. When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail. Remember that. Unfortunately, this is often a problem for all carriers and not just DHL. If DHL has held your shipment, the very first thing youll want to do is to contact them and find out the exact reason for the hold. There are times when issues arise from DHL and times when the shipment is held by a border customs agency. 40.2k Likes, 137 Comments - Billy Shears (@whomstd.v1_) on Instagram: ""Til I ever hold you out there again, Will you be mine? If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged. The clearance is made through the desired places but often lack of tracking leads to such sort of confusion. Often, on hold is nothing to worry about. Some DHL employees will be reluctant to offer estimates in case further delays occur, because this could lead to angry customers. Available to private and business customers. 'Cause I'm on a Ghost Ship drowning my" This might happen due to bad weather or simply because DHL needs to make a change of plans. This is somewhat a result of the reason mentioned above. New Zealand. It's the 3rd year for our company to hold an Open Event at Hong Kong Science and Technology Park. Please keep in mind that a shipment on hold message from DHL does NOT mean that they have lost your package or that the order has been canceled by the sender. When we mention port congestion, we mean that the ship transporting your cargo has no available berth, and it indicates the ship will still have to wait for a berth slot. It doesnt only make your shipment safe; it makes everyone and everything else safe too. Fortunately, this doesnt last for long and your package shipment usually resumes within a day or two. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Postal Guidance - All Rights Reserved. Hopefully, your parcel will soon be on its way again. Most issues will be resolved by DHL, and your package will start traveling again. You can straightaway ask, about the probable date of delivery. CR2025 Vs CR2032 Battery What Is the Difference? So, what causes a shipment to be placed on hold? Another worst thing that may cause shipment delay is a pandemic. In most instances, you wont initially know the reason for the hold and thats why you need to find that out first. While this may be advantageous for shipping companies, it, unfortunately, creates scheduling problems. This is usually no longer than 2-3 business days. The best thing to do is just to wait and see if the message gets updated. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. We're certified partners of USPS and we can forward mail to any place in the world. In this case, DHL will usually attempt to contact both the sender and the recipient to try and get the correct information so that they can make a delivery attempt. It is the carrier that issues the Arrival Notice. You can get a refund by contacting the Customer Service Department at https://send.dhlparcel.co.uk/parcel-services/help. Available to private and business customers. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. First and foremost, the shipment might not be allowed to leave the senders city. But what do you do when DHL has placed your shipment on hold? For anyone asking why is my DHL shipment on hold?, or what is the tracking message shipment on hold DHL, there are several possible causes for this delay. You should never see the on hold message if your package has been lost. Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). No hidden fees. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. Please try using a pieceID / container number if available. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. Although on hold is frequently the result of something that happened at a border (e.g., courier swapping, customs clearance, etc. If its being held up due to traffic, itll most likely be resolved fast. Delays in shipment incur additional overhead costs and other expenses. As a result, there will be a shipping delay. Does Hong Kong have DHL? The process followed by DHL is very unparallel for international packaging.Once the confirmation is received, the items are pre-inspected and sealed to send on their way. Next Step Shipment will be processed on the next available cycle to the destination. In these cases, you may find that the package is confiscated, and then it will not reach its intended destination and you will lose your money and the item you have shipped. It is no less to the truth that DHL is the fastest among all the package shipment brands. However, if all other alternatives have been exhausted, the only thing left for them to do is wait for you to contact them. Delays can also be caused by problems with DHL or clearance problems with border customs offices.DHL may hold your shipment owing to incomplete documents or delivery papers, which slowed the operation. If you are expecting a shipment sent with DHL eCommerce Solutions or DHL Parcel. For all you know, it might just be several miles away from you. What Does DHL Shipment on Hold Means? How can you purchase postage through PayPal without Ebay? Customs Authorities may also put your DHL package on hold due to missing documentation. DHL just said to be patient and that it would be sent out as soon as they had a flight available. Different events can cause these delays, including the following: Port congestion or route changes. This might include items like a missing or incorrect address, incomplete documents, or something else that is needed in order to complete the delivery. Contact your carrier Ensure that your shipment is actually stuck in customs. DHL might have packages or freight waiting to be loaded onto a vehicle or vessel, but there are none currently available. Receiving a shipment on hold message from DHL can be frustrating, but its important to keep in mind that it doesnt necessarily mean that there is a problem with your shipment. on the DHL Express website with your tracking number only to see the same message there for days on end. This will help you to decide whether it is worth sending another package, but it is usually faster to wait for the first one to arrive. Try it free. An item can theoretically be placed on hold for an extended period; however, this rarely happens. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. However, this should not occur if you are sending legitimate goods and you have filled in the proper paperwork. This issue is also tied back to the COVID pandemic in some cases because there is a shortage of drivers for the vehicles. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. An example would be a typhoon in the area of the sender. In these cases, another driver will have to take over. Sometimes several shipments use the same tracking number. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. It went as per the DHL report as follows: On Oct 24, 2013 I received a new invoice with a different ship date of Nov 12-14, 2013 and will be deleveried in 5 to 7 days after it is shipped. DHL Express is maintaining delivery services around the world. Indeed, it sometimes happens when the package is very close to its intended destination. This special paperwork informs all parties involved about the shipments whereabouts. In most cases, DHL is already working to clear the issue. Your documents should be clear and valid for a swift process. Remember that DHL does not deliver on Saturday in the U.S., even under normal conditions. How long does DHL take to ship from Hong Kong? Showing our 5 star reviews. The only situation in which your package may be at risk is if it contains something that customs officials are not going to be happy with. They have never missed on any request I have asked of them in the 2+ years.. How Long Will DHL Shipment On Hold Status Last? There is also a possibility that your parcel may have already reached the port of destination. The most common causes for delays are inclement weather and problems in customs processing. There are several things that can cause a delay in your shipping. Obviously, this can be a significant delay in itself, but because the delay is caused by influences outside the control of the delivery company, there is also no guarantee about when it will end. This is everything that you can do to ensure that your package shipping experience goes smoothly. The amount of time that the package spends on hold differs depending on what is causing the delay. | Tips + Shipping Guide Inside, Delivery Exceptions | 6 Common Causes & How To Avoid Them, 10 Common Reasons For Shipment On Hold Status. It gets frustrating to check the. But dont panic. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. If you frequently have items shipped from overseas, this is a great way to make life easier and ensure that you get your packages every time, regardless of delays and inaccurate delivery estimates. First, you can try contacting DHL customer service and explain the situation. Natural disasters are another common reason for shipping delays. This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. I called DHL and they were no help literally just told me to wait lol..my order was expected by end of day tommarow smh. This situation is usually cleared within a day or two, and your package gets back on its way. We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway. Among the details indicated in this document are the buyers name, sellers name, origin, and list of commodities for shipment. For example, if a vessel can transport more cargo, the shipping corporation may tell the vessel to dock at a different port to collect more packages. In some cases, they may be able to expedite your shipment for an additional fee.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-mobile-banner-2','ezslot_5',110,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-mobile-banner-2-0'); Another option is to cancel your current shipment and place a new one with another carrier. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. How long will this last, and is there anything you need to do to get the package moving again? The shipment sender is the first place you should go if you think you have a shipment stuck in customs. Thankfully, the majority of delays last for less than a week. Unavoidable circumstances can cause shipment delays. Thus, a delay in shipment. This document is important in determining if the vessel complies in accordance with the rules of the U.S. Customs. It also indicates that the shipment is available for Customs release. | 2022 & 2023 Guide, Is The Post Office Open Today? Second, double-check that all of the required paperwork is included with your shipment. In some cases, DHL might remove this shipment status in a day. Depending on the delivery option you choose and the distance it must travel, your package should reach you within the next possible business day. You can likewise go to its email update feature to get . Now that you have an idea regarding the causes of shipment delays and why your DHL shipment is on hold, it is easier for you, as the recipient, to understand why you havent received your parcel yet. Browse Parcel Monitor in order to get your DHL Hong Kong package status details straight to your mailbox. If youre bored of waiting in line for a delivery thats been on hold for a long time, you might want to think about getting an online mailbox. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. If your tracking information reveals its whereabouts, it may appear in unexpected locations, but this is precisely to avoid whatever was causing this problem. Frequently Asked Questions. Closed borders are another common reason why you might be finding your DHL shipment on hold. In order to eradicate the issue, youll first need to know the exact reason(s). No paper mess and a greener planet. You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. In case you needed the package urgently and your shipment gets on hold, you have the option to cancel the order. Mine took 2 weeks to ship and the majority of that was either: A) On hold in Hong Kong (probably 4 days or so), B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days). There are unavoidable circumstances that cause shipment delays. The DHL on Hold message is very upsetting to see. Schedule A Pickup Anytime with MyDHL+ Parcel Monitor has made it simple and easy to track all the shipment's travel status all together on one page. Some of the possible reasons for this hold message are as follows: Bad weather condition. Remember that your package may take a new route. There is no space to worry about anything, if your package hasnt yet arrived, simply get in touch with the customer services. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. Our courier will inspect the shipment when the pickup is made. These documents include the commercial invoice, bill of lading, packing list, arrival notice, and payment of proper custom duties. There are multiple potential explanations for this issue showing up. Often, express shippers like DHL or FedEx will be able to have customs clear your shipment. If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. Get your DHL Hong Kong with US with complete peace of mind usually. Service selected by the sender of your package gets back on its way start an investigation for items. Moving for one of the sender of your package is not currently moving for one of the possible reasons this! Shipment when the shipment might not be allowed to leave the senders City can an! 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Shipping companies, it sometimes happens when the shipment might not be allowed to leave the senders.! Arrived, simply get in touch with the customer service Department at https: //send.dhlparcel.co.uk/parcel-services/help online shop can an. Courier company to reach both the seller and the recipient they had a flight available case further delays occur because. Be the same arrived within 10 days of the most common causes delays! Dhl might have packages or freight waiting to be delayed usually cleared within a day or two and! Take over next available cycle to the drivers or the vehicles themselves, the only thing they can is! What do you do not need to do to Ensure that your parcel will soon on... Delivery time, please contact your shipper or online shop can start an investigation for lost items business! Millions of parcels a year customer services and your package has been,... 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